Refund policy

We offer free reverse pickup services for eligible returns. However, please note that reverse pickup services may not be available in all areas. You can find the list of serviceable and unserviceable areas here. [CLICK HERE TO OPEN LIST]

If reverse pickup is available for your location, you will receive further information with the pickup timeline. For areas where reverse pickup is not available, the return process may require an alternative return method. This may include self-shipping the eligible item to us. Any applicable return-shipping instructions or reimbursement terms will be communicated when your return request is approved. Returns sent without an approved return request may not be accepted. 

Returns Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refer Return, Refund and Exchange Exceptions/non-returnable below for more information.

To start a return, you can create a return request from your account. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@streetanza.com.

Damages and issues

To claim a misprinted, damaged, or defective item, please contact us within 7 days of delivery so that we can evaluate the issue and make it right. To expedite the process, please provide unboxing videos and images of the damaged product, as well as the original packaging.

For damage, misprinting, manufacturing defects, or other product issues, please contact us within 7 days of delivery so that we can investigate and provide an appropriate resolution. Requests submitted after this period may not be eligible under this policy, except where otherwise required by applicable law. An unboxing video and clear photographs of the product and packaging can help us verify damage or other issues and may be requested as supporting evidence when reviewing a claim.

• Size Discrepancies: If you notice any size discrepancies, please provide clear images of the product, including measurements. We will review the measurements against the applicable product specifications and determine the appropriate resolution.

• Package Damage: If the package appears damaged upon delivery, please photograph the package before opening it and, where possible, record an unboxing video. This may help us assess any damage that may have occurred during shipping.

• Shipping Damage: If you notice any damage to the package upon delivery, please note the damage on the delivery receipt. This will help us file a claim with the courier service.

Exceptions / non-returnable items
Custom or personalized products, special orders, and products that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return. Products must be returned in their original condition, with tags and original packaging where applicable. Please get in touch if you have questions or concerns about your specific item.  

Meditor Studio, the operator of STREETANZA®, reserves the right to modify this policy and the applicable product categories without prior notice.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@streetanza.com

For Questions or concerns regarding returns, refunds or exchanges, please contact us at support@streetanza.com